Refund Policy for Digital Goods and Gift Cards:

  • We do not offer refunds for the purchase of gift cards. Once the code has been delivered to the buyer, no return or refund is accepted.

  • Cancellation Policy:

  • Cancellations of orders are not permitted once the purchase has been confirmed and the gift card code has been sent. All sales are final.

  • Delivery Conditions:

  • Gift cards are delivered electronically to the WhatsApp provided by the customer during the purchase. Delivery is immediate once the transaction is confirmed.

  • Return Policy:

  • We do not accept returns of gift cards once the code has been delivered to the customer due to the nature of the product.

  • Processing Timeframe:

  • All transactions are processed immediately. The product is delivered at the time of payment confirmation.

  • Privacy Policy:

  • We are committed to protecting our customers’ privacy. The personal information collected during the purchase process is used solely to complete the transaction and is not shared with third parties without the customer’s consent. For more details, please refer to our full privacy policy on our website.

Chargeback Prevention Policy

At ElmaxMart, we are committed to providing exceptional customer service and resolving any issues you may encounter with your purchase. To ensure a smooth and fair resolution process, we kindly ask our customers to follow these steps before initiating a chargeback with their bank or credit card provider.

1. Contact Us First

If you experience any problems with your purchase or have any concerns, please contact our customer support team first. You can reach us through the following methods:

  • Email: support@elmaxmart.com
  • Phone: +297 5932915

2. Provide Detailed Information

When you contact us, please provide the following information to help us understand and resolve your issue as quickly as possible:

  • Your full name
  • Order number
  • Description of the issue or concern
  • Any relevant documentation or evidence (e.g., screenshots, receipts)

3. Resolution Process

Our customer support team will review your case and work with you to find a satisfactory resolution. We strive to resolve all issues within 5 business days

4. Chargeback Requests

If you are not satisfied with our resolution, you may then consider initiating a chargeback. However, please be aware that initiating a chargeback without first contacting us may result in delays and complications in resolving your case.

5. Commitment to Fair Practices

We are dedicated to maintaining fair and transparent business practices. By contacting us first, you help us to improve our services and maintain a positive relationship with our customers.

Thank you for your cooperation and understanding.

Shipping Policy for ElmaxMart.com

1. Shipping Destinations

ElmaxMart.com ships to addresses within the [country/region] and select international destinations. Please note that we do not ship to P.O. boxes or APO/FPO addresses.

2. Shipping Methods

We offer the following shipping methods for domestic and international orders:

  • Standard Shipping: Estimated delivery time of 5-7 business days for domestic orders and 7-14 business days for international orders.
  • Expedited Shipping: Estimated delivery time of 2-3 business days for domestic orders and 5-7 business days for international orders.
  • Priority Shipping: Estimated delivery time of 1-2 business days for domestic orders and 3-5 business days for international orders.

3. Order Processing Time

Orders are typically processed and shipped within 1-2 business days of the order being placed, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

4. Shipping Costs

Shipping costs are calculated based on the weight of the package, the shipping method selected, and the destination address. The shipping cost will be displayed at checkout before you complete your purchase.

5. International Shipping

For international orders, please note that customs duties, taxes, and brokerage fees may apply upon delivery. These fees are the responsibility of the recipient and are not included in the shipping cost. Please check with your country’s customs office for more information on import duties and fees.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or the carrier’s website.

7. Shipping Restrictions

Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. If your order contains any restricted items, we will notify you and provide alternative shipping options if available.

8. Lost or Damaged Shipments

ElmaxMart.com is not liable for any lost or damaged shipments once they have been handed over to the carrier. If your order is lost or damaged during transit, please contact the carrier directly to file a claim. We will assist you in any way we can to resolve the issue.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us at contact@elmaxmart.com. Our customer support team is available to assist you with any concerns you may have regarding shipping.